FAQ


1. How can I place my order?

  • Choose the type of box (shape,colour and size) you want to order and the colour of the roses you want to have in the box.
  • Add the chosen combination of roses to cart.
  • If you are done proceed to check out.
  • Fill out delivery information (address, notes or/and comments) and your payment information and choose the date and time you want to receive your box.
  • Please review delivery and payment information to ensure that it is correct and complete – ALL fields must be filled in.
  • Place your order
  • After you placed your order we will process your order and send you an email of your order status

2. Who can I turn to with special request, needs and unique flower arrangements?

We try to do our best to satisfy our costumer‘s special requests. In order to do so you either can add your special request to the comments field during order or you can contact us directly by e-mail at info@theroyalroses.ky or call us at (345)-924-8008. If we have any questions regarding your special request we will contact you as soon as possible at the given information.

3. What if I do not want to input my credit card number through the Internet to place an order?

Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call us at (345) 924-8008 and we will take your order over the phone.

4. How do I know that my order was received and will be delivered?

Once you order has been validated, you will receive a status e-mail that includes your individual order confirmation number. Please refer to this number and/or your order number when contacting our customer service about the status of your order. If you do not hear from us after you receive your confirmation, your flowers were delivered on the day specified on your confirmation.

5. How do you deliver?

The Royal Roses‘ delivery partners deliver the boxes to the previously given address. We take care that the roses will be delivered in the proper circumstances and proper handling whithout damaging the product . Our number 1 priority is quality and 100% customer satisfaction.

6. Where do you deliver?

We deliver our products on Grand Cayman. 

7. Can my floral gift be delivered the same day I place the order?

Yes. Flowers ordered within the determined delivery location can be delivered same day if received by 2:00 PM Monday – Friday, 1:00 PM Saturday, and 11:00 AM Sunday for extra charge. The delivery time will be same day around 8:00 PM. When you order same day delivery we charge an additional $25. If we are unable to process your order for Sunday delivery we will contact you by phone and/or e-mail to arrange for an alternate delivery date.

8. What if the recipient is not at home when the flowers are delivered?

We will leave a note on the door and try again later. If our driver determines that it is safe to leave the flowers with a neighbor or at front desk we will do so. Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery. Flowers cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.

9. What quality assurance procedures do you follow?

Our most important quality assurance is we process and deliver roses chilled after fresh procurement. It is also important we select and prepare our roses individually to be able to reach the highest quality.

10. What forms of payment do you accept?

We accept cash on delivery and most major credit cards, including American Express, Diners Club, Discover, MasterCard, and Visa and PayPal also. 

11. Will I have to pay delivery charges?

There is no delivery fee for next day delivery. Same day delivery however costs and extra $ 15.00. 

12. What are your hours of operation?

You may order online or by phone 24 hours a day, 7 days a week 365 days a year. For customer service questions we are available Monday through Friday 8:00 AM to 10:00 PM, Saturday and Sunday 9:00 AM to 10:00 PM, Eastern Time.

13. Do you deliver to hospitals and funeral homes?

Yes. For hospital delivery, please include the recipient’s room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of floral arrangements may not be allowed – telephone the hospital before ordering to inquire about their policies. When ordering funeral flowers, please include the names of the deceased and the funeral home to prevent any confusion during delivery.